PT
Shopee International Indonesia merupakan platform menyuguhkan
pengalaman berbelanja online yang mudah, aman dan cepat dengan sistem
pembayaran dan dukungan logistik yang kuat. Shopee bertujuan menjadi
e-commerce pilihan utama di Indonesia. Shopee memiliki beragam pilihan
kategori produk, mulai dari Elektronik, Perlengkapan Rumah, Kesehatan,
Kecantikan, Ibu & Bayi, Fashion hingga Perlengkapan Olahraga.
Posisi :
Customer Operations – Quality Assurance Team Lead
Job Descriptions :
Monitor and analyse the development of all agents’ performance as well as the Quality Assurance (QA) specialists
Verifying agent’s service quality to make sure they are aligned with the company standards
Provide insights or recommendations for improvement on service quality and monitoring the process
Create a report summary of the achievement of the quality improvement
Create and monitor work programs for agent’s improvement
Requirements :
Minimum Bachelor’s Degree from any major
Minimum 4 years experience in Contact Center
Experienced as Supervisor for QA/Support/Ops in the Customer Service area
Can work well in a fast-paced environment
Strong leadership and problem-solving skills
Good understanding of QA job scope and sampling methodology
Understand basic data analysis
Based in Solo
silahkan daftar secara online: DAFTAR
