7/25/2019

Lowongan Kerja Customer Services Administrator Caterpillar Indonesia

Rekrutmen.net - Loker Carterpillar.Inc. NYSE: CAR merupakan perusahaan multinasional produsen konstruksi dan peralatan pertanian yang bermarkas di Peoria, Illinois, Amerika Serikat. Perusahaan yang didirikan tahun 1925 ini memiliki 220 dealer, beroperasi di lebih dari 157 negara dan mempekerjakan sekitar 85.116 pekerja.

Pada tahun 2013, Caterpillar masuk dalam daftar Fortune 500, sebuah daftar peringkat perusahaan berdasarkan pendapatan kotornya yang dibuat oleh majalah Fortune setiap tahun. Caterpillar berada dalam peringkat 49 (sebelumnya peringkat 42) dengan pendapatan sekitar $55.656 juta, keuntungan sebesar $3.789 juta, dan total aset sebesar $84.896 juta.

Fortune juga mencatat bahwa pada tahun 2013, Caterpillar mengalami penurunan penjualan sebesar 16%, yang diakibatkan karena penurunan permintaan dari perusahaan-perusahaan tambang. CEO Oberhelman juga menyatakan bahwa kondisi pada tahun 2013 lebih buruk dari yang diperkirakan, dan memperingatkan kondisi yang sama mungkin akan terjadi pada tahun 2014.



Posisi :
Customer Services Administrator - Jakarta
Job Summary
Support various receivables management efforts.
Principal Duties and Responsibilities
  • Provides administrative support for the Customer Services Representatives. Administrative support includes, preparing invoices and other miscellaneous forms and letters, and responding to various customer services related telephone inquiries, which encompass 80-90% of the workday.
  • Responds to customer services related inquiries, which may include calculating buyout requests, working with Treasury to correct misapplied payments, waiving late charges, answering tax and payment related questions, solving invoicing problems and making changes to contracts in the Leasing system.
  • Responds to credit reference inquiries and loan balance confirmations submitted by auditing firms, which may involve using T-value to confirm interest paid and principal balances.
  • Maintains various logbooks and spreadsheets for tracking customer services volume and performance.
  • May be responsible for tracking asset insurance coverage and effective dates, and providing proper intra-region notifications as to the identified deficiencies.
  • Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.
  • Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.

Job Requirements
Skills, Abilities and Knowledge

  • Ability to effectively manage numerous tasks.
  • Knowledge of and ability to apply math computation skills.
  • Knowledge of and ability to prepare and maintain spreadsheets.
  • Ability to perform general office tasks.

Education / Experience

  • Requires a High School Diploma or equivalent GED certificate.
  • A minimum of 2 years experience in an office environment is desired.
  • Closing date: July 31, 2019.

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