Rekrutmen.NET - BPJS Kesehatan (Badan Penyelenggara Jaminan Sosial
Kesehatan) merupakan Badan Hukum Publik yang bertanggung jawab langsung
kepada Presiden dan memiliki tugas untuk menyelenggarakan jaminan
Kesehatan Nasional bagi seluruh rakyat Indonesia, terutama untuk
Pegawai Negeri Sipil, Penerima Pensiun PNS dan TNI/POLRI, Veteran,
Perintis Kemerdekaan beserta keluarganya dan Badan Usaha lainnya
ataupun rakyat biasa. BPJS Kesehatan saat ini sedang membuka lowongan
kerja terbaru, berikut informasi selengkapnya :
Posisi :
AGENT BPJS Kesehatan Semarang
Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Job Requirement
- Open availability:
- Monday through Sunday.
- 7 a.m. to 1 a.m.
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
Jika anda berminat, silakan melakukan pendaftaran online disini : Pendaftaaran, Segala proses perkerutan tidak dipungut biaya sepeserpun !!!
