Lowongan Kerja PT Shopee International Indonesia Oktober 2021

Rekrutmen.NET 09.14.00 D3, S1

PT Shopee International Indonesia merupakan platform menyuguhkan pengalaman berbelanja online yang mudah, aman dan cepat dengan sistem pembayaran dan dukungan logistik yang kuat. Shopee bertujuan menjadi e-commerce pilihan utama di Indonesia. Shopee memiliki beragam pilihan kategori produk, mulai dari Elektronik, Perlengkapan Rumah, Kesehatan, Kecantikan, Ibu & Bayi, Fashion hingga Perlengkapan Olahraga.

Posisi :

1. Digital Loan Operation

Job Description :

Portfolio monitoring for digital loan products
Monitor regular Quality Assurance (QA) or Sanity check of digital loan products
Perform SLIK crawling and reporting related to digital loan
Settle customer complaints and operational issues related to digital loan

Requirements :

Bachelor’s degree in economics, management, or accounting and administration
Minimum of 3 years experience in credit loan from the banking industry
Familiar with BI, OJK and other banking regulation
Deep understanding of law and accountant matters
Deep understanding of litigation services

2. Operations – ShopeePayLater, QA Desk Collection

Job Description :

Take recording sampling from Desk Collection agents
Analyze and evaluate agents’ job performance based on data and recommend action
Provide reports related to the quality score of all agents on an ongoing basis
Provide coaching for agents
Regular calibration with trainers and team leads
Regular morning briefing with desk collection team
Handle ad hoc QA-related works

Requirements :

Min. Diploma degree from any major
Min. 1 year of working experience as QA Collection
Detail-oriented
Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point)
Strong analytical thinking and problem-solving skills
Good team player, calm, adaptable, and agile
Able to join immediately

3. Brand Creative Writer

Job Description :

Contribute concepts/ideas to in-house projects – interpreting creative direction and technical information and turning them into persuasive copy concepts
Create and communicate concepts by applying brand level awareness as well as campaign tactics
Collaborate with internal teams to understand goals, strategy and feedback
Oversee campaigns through the production stage to completion – ensure the development of projects including the conception, execution, referencing, and annotating of final deliverables
Work on several campaigns and projects at once

Requirements :

Bachelor’s degree
At least 3 years of copywriting experience
Excellent interpersonal and communication skills – both verbal & written, in Bahasa Indonesia & English
Demonstrated writing and concepting ability, having a portfolio of successful projects
Highly creative and imaginative
Skilled in writing clear, concise, and grammatically correct copy
Understand the different language styles that appeal to various target markets,
Ability to thrive and highly-motivated in a fast-paced environment
Ability to work under pressure and manage workloads effectively
Have an eye for detail

4. Merchant Self Registration Lead (ShopeePay)

Job Description :

Build a robust team, and manage collaborative and goal-oriented team culture
Develop performance metrics to drive team performance and business results
Monitor the end to end process of Merchant Self Registrations (from submission to onboarded) is run well

Requirements :

Minimum 4 years of working experience in a fast-paced environment i.e. tech start-ups, e-commerce, consulting, investment banking
Experience in using Customer Relationship Management (CRM) tools (Salesforce) and Purecloud
Experience in owning or being part of the projects in a previous work environment
Strong problem solving, communication, and project management skills to manage complex projects and stakeholders
Strong data analysis skills (evaluate metrics, forecasts) and knowledge of Microsoft Excel and PowerPoint
A great team player

5. Operations – ShopeePayLater, Collection Quality Assurance Team Leader

Job Description :

Take recording sampling from Quality Assurance agents
Analyze and evaluate Quality Assurance agents’ job performance based on data and recommend action
Provide reports related to the quality score of all Quality Assurance agents on an ongoing basis
Provide coaching for Quality Assurance agents
Regular calibration with trainers and team leads
Regular morning briefing with the Quality Assurance team
Handle ad hoc Quality Assurance-related works.

Requirements :

Min. Diploma degree from any major
Collection oriented
Min. 1 year of working experience as Team Leader Quality Assurance Collection
Able to operate Microsoft Office (Microsoft Excel, Microsoft Word, Microsoft PowerPoint)
Strong analytical thinking and problem-solving skills
Good team player, calm, fast adapt, and agile

6. Marketing – SeaBank Campaign Operations

Job Description :

Responsible for the operational aspects of campaigns, including but not limited to Managing SeaBank Campaign Calendar, Setting up and managing SeaBank in-app campaigns, etc
Set day-to-day promotional in-app feature settings including but not limited to Landing Pages, Banners, and Notifications
Support and coordinate with other departments involve setting up the content management system
Ensure smooth and timely execution of campaigns
Tracking of campaign results
Managing SeaBank in-app user communications

Requirements :

Bachelor Degree preferably in Marketing or Business Administration
Excellent command of English
Prior experience in e-commerce marketing operations is a plus
Highly meticulous
Strong project management and execution abilities
Ability to be creative operationally and strategically
Strong work ethics and performance-driven
Reliable and good team player who enjoys a fast-paced environment

7. Operations – Fraud Project

Job Description :

Responsible for continuous improvement in Fraud department
Identify the problem and propose a solution
Run ad-hoc projects
Responsible for the end-to-end quality product improvement
Analyze possible fraud in a new process, new campaign, new system, a new way of working
Conduct periodical review of fraud parameter

Requirements :

At least 3 (three) years experience in the Financial or Banking Industry
Prior experience in consulting will be an advantage
Strong analytical and logical thinking
Strong interpersonal and communication skills
Attention to details and organizational skills
Good communication and presentation skills
Excellent problem-solving skills
Ability to work in a fast-paced and dynamic environment

8. SeaMoney – Talent Acquisition

Job Description :

Participate in recruitment process involving sourcing, screening, and selection of ideal individuals
Manage the recruiting pipeline including determining resources status and needs, coordinating recruiting events and sourcing activities, assessing, and managing referral processes
Create, build, and maintain networks of potential passive candidates to fill future anticipated and planned roles
Develop and manage employee communications and engagement initiatives
Formulate and implement other HR initiatives and projects as and when directed by the Management

Requirements :

Willing to be placed in Cikini, Central Jakarta
Strong background and passionate about recruitment & recruitment-related project (admin + fieldwork such as booking venues and merchandise, background verification, heavy screening, and repetitive data operations)
Strong in data and excel formulas, not only the basic ones but also the sumif, ifno, v/hlookup
Strong in English, both oral and written
Strong with the initiative and proactive work ethic (knows what to do & can think two to three steps ahead)
Strong coordination skill, humble, strong communication is the key