Rekrutmen.NET - PT Sinarmas Sekuritas merupaka perusahaan yang
didirikan pada tahun 1988 dengan nama "PT Sinarmas Ekagraha Money
Changer" yang bergerak dalam bidang perdagangan valuta asing,
traveller's cheque, dan surat-surat berharga lainnya dalam valuta asing.
Pada tahun 1989, nama PT Sinarmas Ekagraha Money Changer berubah
menjadi "PT Sinarmas Ekagraha" dan menjadi "PT Sinarmas Sekuritas" pada
tahun 1995.
Saat ini PT Sinarmas Sekuritas membuka lowongan kerja sbb:
Head of Customer Service
Responsibilities:
Qualifications:
Bagi Anda yang berminat, silahkan melakukan pendaftaran ke alamat email berikut:
tony.purnomo@sinarmas-am.co.id
Rekrutmen ini tidak dikenakan biaya apapun.
Head of Customer Service
Responsibilities:
- Employ people, processes, and technology to transform the customer service team to a highly evolved customer service center
- Planning and implementing call center strategies and operations, improving systems and processes and managing staff
- Provides end-to-end leadership of the Customer Service function from hiring, and improvement of key performance indicators, call center management, and post-call customer satisfaction surveys
- Establish comprehensive reports to support the team in the achievement of key performance indicators
Qualifications:
- Bachelor’s Degree from reputable University, majoring in Computer/Economic Studies.
- Minimum 4 years of experience in strategic customer experience leadership
- Fluent in English, strong communication, adaptable and detailed person
- Demonstrates ability to plan and organize projects including schedules, budgets, and project deliverables
- Experience in collecting and presenting statistical data and also converting into reports
- Ability to prioritize competing demands
- Experience providing excellent customer service and solving complaints
- Placement: Jakarta
Bagi Anda yang berminat, silahkan melakukan pendaftaran ke alamat email berikut:
tony.purnomo@sinarmas-am.co.id
Rekrutmen ini tidak dikenakan biaya apapun.
