PopExpress merupakan perusahaan ekspedisi yang memberikan solusi pengiriman dengan basis teknologi, kualitas
tinggi dan harga terjangkau sesuai dengan kebutuhan kamu. 3 Pilar yang
kami tanam pada semua lini di perusahaan adalah “integrity”,
“dedication” dan “komitmen”. Hal ini memacu kami berkembang dan maju
serta memberikan solusi terbaik sesuai kebutuhan kamu.
Saat ini PopExpress kembali membuka lowongan kerja terbaru sbb
Customer Service
Requirement:
- Education background minimum Bachelor degree
- Experience Customer service minimum 1 year
- English fluency both in writing & speaking
- Results oriented without compromising respect
- Familier with Ms Office
- Placement Yogyakarta
Responsibilities:
- Develops relationship with allocated customers
- Participates in joint sales meeting/visit if necessary
- Accepts all orders and processes them for handover to Operations
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Takes & handle customer inquiries e.g. Track & Trace
- Drives solutions of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims, support customer in notification and reception of claims, provides DGF claims documents, collect required documents from claimant and hands over to specialized claims handlers when documents are complete
- Takes and processes customer feedback (follow up on complain handling)
- Collaborate closely with operation and other departments for smooth handling of shipments and continuous updates.
Jika Anda salah satu kriteria yang ada di kualifikasi lowongan ini, silahkan kirim CV lengkap terbaru Anda melalui email ke:
karir@popexpress.id
Subject email: CS_Jogja
Proses rekrutmen & seleksi pelamar tidak dipungut biaya apapun
